Orange favours mediation with its suppliers and their subcontractors to resolve any conflicts.

To ensure its impartiality and independence, Orange has appointed an internal ombudsman reporting directly to the Group's General Management and independent of the procurement department.

The SME mediator then plays a crucial role in mediating between companies to treat relational difficulties in the application of a contractual provision or the operation of a contract.

To do this, the supplier may file a petition directly with the internal mediator (mediateur.pme@orange.com) or, if deemed necessary, via the french website of inter-company ombudsman.

A procedure is then put in place in consultation with the stakeholders to resolve these difficulties.