Our expectations from suppliers

Our goal is to increase value creation and differentiation through innovation of our supplier portfolio in the markets we serve, while ensuring the availability of products and services at the best cost, responsibly and with due regard to the life cycle of our equipment.

Tirelire Aiming for economic performance is not limited to saving on purchase prices. It also means providing the right response to our users’ needs, taking into account quality, efficiency and safety objectives, and thinking about the most efficient way to use equipment. In a context of competition and increasing scarcity, we expect our relationship with our suppliers to be based on partnership and efficiency.
Surveillance vidéo Guaranteeing the security and continuity of the Group’s activities requires a transparent relationship and close proximity with our suppliers. Our buyers represent the interface between you, the suppliers, and our specifiers. They are the guarantors of the purchasing process in order to select partners with the least risk in terms of finance, compliance, CSR, economic dependency, supply chain, etc.
Medaille Purchasing is a central point in the relationship between Orange and its ecosystem. We see this as a necessity for both social and environmental responsibility. The commitments of our suppliers, but also of our suppliers’ suppliers, have a direct impact on us. As a responsible operator, Orange expects and ensures that its suppliers are also responsible.
We believe we need to be a driving force to push the industry to transform itself, so several areas of CSR performance are integrated into our policies, processes and decision-making bodies.




Responsible Purchasing at Orange

Orange implements the Sustainable Development and Corporate Social Responsibility (CSR) Policy in its governance and sourcing processes and establishes relationships of trust and loyalty with its suppliers (contractual commitment, evaluation of CSR aspects and audit), to comply with:

  • Social laws with strict respect for the human person, international rules relating to labor law, child protection, health and safety.
  • The environmental, social and ethical criteria assessed during the Group’s supplier selection process.

See Orange’s Commitments to Responsible Procurement

Orange is a signatory of the part-government-owned companies charter for the emergence and development of innovative SMEs, and supports, develops and finances start-ups around the world (read the Charter )



Ethics, the fight against fraud and corruption, international sanctions

“We build relationships of trust, respect and integrity with our suppliers.”

Orange is committed to preventing and combating all forms of corruption (Orange Group Anti-Corruption Policy ), complicity, extortion, embezzlement and any improper advantage. Ethics is an imperative issue at all levels of our activity, particularly in our relations with our employees, our suppliers and our subcontractors: (The Group Code of Ethics ). Beyond the strict regulatory constraints, Orange is committed to conducting its activities in a fair and honest manner.

As part of our selection process, we may ask you to complete a compliance questionnaire.





Security and data protection

The security and protection of personal data are key requirements for Orange, as a major player in digital transformation and a trusted operator.
Beyond the legal issues, they represent essential economic, societal, business and innovation issues that are part of our corporate social responsibility.
As such, security and compliance with regulations on the protection of personal data are systematically taken into account in our contractual relationships with suppliers. Orange ensures at all times the full cooperation of its suppliers or future suppliers in these areas.
In a very changing context in terms of data transfers outside the European Economic Area (EEA), Orange wishes to provide all data protection guarantees both at the contractual level and in the effective implementation of processing with its suppliers.
As part of this process, a letter has been sent to all our suppliers, to consult it please click on the attached link .



Our Code of Conduct

The Supplier Code of Conduct describes the ethical, social and environmental commitments expected by the Group, which requires its suppliers and their own subcontractors to:

  • Comply with national, European and international rules relating to standards of ethical and responsible behaviors, including those dealing with human rights, environmental protection, sustainable development, corruption and child protection.
  • Adopt and apply the Group’s ethical standards and commitments and progress in these areas.

Orange supports its suppliers in the pre-contractual and contractual relationship for the effective implementation of this Code of Conduct, updated version 2023 (Supplier Code of Conduct ).







Assessment of suppliers’ Corporate Social Responsibility

For suppliers belonging to high CSR risk categories and/or with a significant annual order value, Orange systematically performs CSR assessments to

  • better understand the suppliers’ initiatives,
  • ensure that they are committed to the environment, social and human rights and good ethical practices
  • meet regulatory obligations, such as The Duty of Care law,
  • initiate and monitor corrective action plans.

CSR assessments are based on EcoVadis assessments (based on international CSR standards such as the Global Compact, ISO26000, ILO or GRI) or on Orange’s own questionnaire, and are carried out during RFPs and throughout the life of the contract.



Suppliers’ performance evaluation by the QREDIC® tool

QREDIC® is the system for evaluating and improving the performance of Orange suppliers that has been deployed since 2004 in all entities and subsidiaries.
A questionnaire is sent to contributors in the Group’s entities and subsidiaries to provide qualitative and factual feedback on the performance of the suppliers assessed, essentially the main ones, which have periodic reviews with Orange.
This tool is based on an evaluation according to 6 areas of performance:

  1. Quality – Process
  2. Responsiveness – Professionalism
  3. Environment – Ethics – Social
  4. Deadlines – Supply chain
  5. Innovation – Data security
  6. Cost





Net Zero Carbon commitment

The company’s economic performance will be closely linked to its environmental and societal performance,” the words of Stéphane Richard (ex. CEO of Orange) introduced in 2019 the commitment to make Orange net zero carbon by 2040 (validated by the SBTi protocol). The new Lead the future_ strategic plan raises the ambition carried by the new CEO Christel Heydemann with a further reduction in CO2 emissions of -45% for scopes 1, 2 and 3 by 2030 (baseline 2020), the recycling of 30% of cell phones by 2030 and quantified targets for Capex of refurbished equipment from 2025.

The Group is working with its entire ecosystem (suppliers, competitors, ADEME, ITU Telecom, etc.) on standards and new models for the circular economy, energy efficiency and reduction of the CO2 footprint. In addition to documents such as the Code of Conduct, the CSR clause, etc., which now include climate issues, the Group is continuously and iteratively defining requirements in its specifications and expects its suppliers to position themselves explicitly on their approach to reducing their environmental impact.

Focus: The circular economy at the heart of our infrastructure networks with OSCAR ( Watch the OSCAR video ).

Orange is one of only 2% of the 8,400 companies assessed worldwide to receive an A rating from the Carbon Disclosure Project for its climate action performance and transparency of communication.



Focus on France


Logo Label


Supplier Relations and Sustainable Purchasing Label

In a proactive approach, Orange signed the “Charte Fournisseur Responsables” in June 2010 and the “Charte d’Engagement volontaire du secteur des télécoms pour le développement durable” in July 2010.

It defines structuring principles around 10 best practices:

  • Develop a relationship of trust between with suppliers (especially SMEs)
  • Ensure a responsible financial relationship with suppliers
  • Take into account environmental and social risks/challenges
  • Select suppliers by assessing all life cycle costs and impacts
  • Ensure territorial responsibility
  • Respect ethical principles
  • Have a supplier mediator

In France, Orange has obtained the “Label Relations Fournisseurs et Achats Responsables” (including ISO 20400 standard) for its purchases in France
Orange recommends adhering to this progress and performance approach promoted by the Ministry of Economy and Finance, the Corporate Mediator and the CNA (Conseil National des Achats) [www.rfar.fr ]



Solidarity and Inclusive Sourcing

Orange has been procuring services from over 250 suppliers of the disability sector in metropolitan and ultra-marine areas for almost 20 years. In 2023, the Group reached the amount of inclusive purchases before the 2020 health crisis by exceeding the symbolic threshold of €20 million on network services, IT, maintenance of green areas, repair and refurbishment of mobile phones, back office work,etc.
Orange has an ongoing, multi-faceted commitment to inclusive purchasing. The latest significant actions are the deployment of training for buyers on a purchasing methodology with companies in the disability sector, and the signing in October 2019 of the Manifesto of the “Collectif des entreprises pour une économie plus inclusive” alongside the largest French companies with the collective commitment to grow inclusive purchasing by 30% by 2025.

visuel Handicap



Listening to our Suppliers

The France Sourcing Department pays great attention to the supplier relationship, in particular by actively and regularly listening to them in order to improve, innovate and co-construct.
Suppliers are frequently consulted through supplier satisfaction surveys (on sourcing, relationship, processes, tools, expectations or suggestions), in addition to regular exchanges, annual reviews, meetings.
Around 70% of the companies consulted replied to the last consultation with significant and encouraging satisfaction rates (93% being satisfied with their relationship with the France Sourcing department). Following this latest survey by the France Sourcing Department, several actions have been decided.
The France Sourcing Department would like to thank you for your feedback and your trust!


Reverse Factoring

Orange offers its suppliers an innovative financing solution: collaborative reverse factoring. This program is set up in partnership with Société Générale Factoring (SGF, a subsidiary of the Société Générale Group).

Thus, Orange allows its suppliers to take advantage of an improved interest rate for invoice financing before the contractual due date as soon as the invoice is validated by Orange.

Since the start of the program (2015), more than 36,000 invoices representing a total of 800 million euros have been paid in advance.